01 / 11 · Night before: gear check
Barn time and stops arrive the night before. No wheelbarrow, strap or blower or broom means you can’t drive: the button stays grey until all three are ticked.
02 / 11 · Home: only the next stop
In the morning the gear is ticked again at the barn, because a tick from last night does not count. Then Home shows one thing: the next stop.
03 / 11 · ETA text to the customer
The on-my-way text is written for him from the map’s arrival time plus a 5 minute buffer. He sends it before he drives.
04 / 11 · Drive there, check the order
Parked, before he gets out: the package, stacked or dumped, where it goes and what they owe.
05 / 11 · At the door: the agenda
The owner’s door agenda, big, said in his own words. Then one question: did you say it?
06 / 11 · Moisture test
The customer picks a piece and takes the reading themselves. Seasoned wood reads about 20% or less.
14%Ms. Alvarez’s reading on the meter
07 / 11 · Stack, count, match the photo
The counter starts at the Junior target. Then the stack is checked against the official reference photo: the amount, not the shape.
08 / 11 · Clean up, after photo
Cleanup is its own tick, done with his blower or broom, before the after photo.
09 / 11 · Payment, cash first
What they owe, big. He asks for cash first; Venmo or Zelle only without it.
10 / 11 · Review, then referral
The review ask is the SOP’s own sentence. A referral is asked only after a review.
11 / 11 · Finish, next stop
Finish the stop. It is saved on the phone and sends itself when there is signal. Then the next customer.
38
SOP checks the app walks a new driver through on a delivery day, counted from the app’s own SOP file.
- 20before the first stop, from fuel to the wheelbarrow strapped down
- 9at each delivery, from placement to showing the result
- 9to close the day, from the cash to the shirt
